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A Study on Employee Satisfaction in the Digital Age with reference to Hotel Industry

Dr. Vandana Sachdeva & Neha Singh

This study investigates the effects of technological innovation on employee satisfaction in the hotel industry, focusing on digital transformation and training and development. In today's competitive environment, the hotel industry requires high-quality services and competent staff. Digital transformation, characterized by the adoption of smart systems, AI, and data analytics, has revolutionized hotel operations but also introduced changes to employees' work environments. Training and development programs are crucial in helping employees adapt to these technological changes, ensuring they have the necessary skills to perform their roles effectively. This research, based on primary data from hotel employees in Jaipur, India, explores how digital transformation impacts employee satisfaction, particularly through training programs. The research shows that good training programs are strongly connected to higher employee satisfaction, less stress, and more confidence in their jobs. Ultimately, this study aims to provide hotel management with insights into the importance of aligning technological advancements with comprehensive employee development initiatives. By doing so, hotels can foster a supportive work environment that not only embraces innovation but also enhances overall employee satisfaction. This balance is important for keeping employees motivated and satisfied in the fast-changing hotel industry.

Sachdeva, V., & Singh, N. (2025). A Study on Employee Satisfaction in the Digital Age with reference to Hotel Industry. INTERNATIONAL JOURNAL OF ADVANCED RESEARCH IN COMMERCE, MANAGEMENT & SOCIAL SCIENCE, 08(03(I)), 73–84. https://doi.org/10.62823/ijarcmss/8.3(i).7780

DOI:

Article DOI: 10.62823/IJARCMSS/8.3(I).7780

DOI URL: https://doi.org/10.62823/IJARCMSS/8.3(I).7780


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