This study is about the level of customer satisfaction with Zomato food delivery service in the city of Vijayawada with the main focus being delivery speed, food quality, order accuracy, app usability, pricing and customer support. Primary data is being collected through a questionnaire in the form of a google document being forwarded to frequent users of the Zomato app across different areas of Vijayawada. The research is still in the data gathering stage but once the data gathering is complete the results will help for Zomato and its partnered restaurants to enhance service experience and strengthen customer loyalty.
