This study explores how users balance affordability and quality when choosing telehealth services.
It examines whether social and economic characteristics influence perceptions of telehealth care.
A descriptive quantitative approach with correlation analysis was used to analyze the data.
The findings indicate no significant link between demographic variables and perceived service quality. Higher costs were associated with a tendency to delay care, although this relationship was not statistically strong. Cost did not significantly influence how users evaluated the quality of telehealth services. Participants continued using telehealth even when they experienced financial strain. Convenience, effectiveness, and trust were valued more than affordability alone. Telehealth appears capable of delivering consistent perceived quality across different user groups. Policy efforts should therefore focus on reducing financial barriers to improve timely access. The study highlights the importance of user-centered design in telehealth platforms. Digital literacy and system usability play a role in shaping patient satisfaction and confidence. Trust in healthcare providers remains a critical factor in telehealth acceptance. Long-term adoption of telehealth may depend on stable policies and reliable infrastructure. Future research should explore these relationships using longitudinal and qualitative methods.