ISO 9001:2015

INSPIRA-JOURNAL OF COMMERCE,ECONOMICS & COMPUTER SCIENCE(JCECS) [ Vol. 12 | No. 1 | January - March, 2026 ]

Customer Satisfaction on E-Banking Services: A Study on Canara Bank in Vijayapur District

Dr. Jayaprasad.D

The rapid advancement of information technology has transformed the traditional banking system into a digital platform, making e-banking services an essential part of modern banking. E-banking enables customers to access banking services anytime and anywhere, offering convenience, speed, and efficiency. Canara Bank, one of India’s leading public sector banks, provides a wide range of electronic banking services such as internet banking, mobile banking, UPI, ATM services, and online fund transfers. The present study aims to analyze the level of customer satisfaction towards e-banking services offered by Canara Bank in Vijayapur District. The study focuses on factors such as ease of use, security, reliability, accessibility, and customer support. Primary data is collected through a structured questionnaire from customers using e-banking services, while secondary data is gathered from journals, books, and bank reports. Statistical tools such as percentage analysis and mean score analysis are used for data interpretation. The findings of the study will help in understanding customer perception and identifying areas for improvement to enhance the quality of e-banking services and customer satisfaction.

Jayaprasad, D. (2026). Customer Satisfaction on E-Banking Services: A Study on Canara Bank in Vijayapur District. Inspira-Journal of Commerce, Economics & Computer Science (JCECS), 12(01), 1–6. https://doi.org/10.62823/JCECS/12.01.8537
  1. Das, S. V., & Ravi, N. (2021). A study on the impact of e-banking service quality on customer satisfaction. Asian Journal of Economics, Finance and Management. Retrieved from https://journaleconomics.org/index.php/AJEFM/article/view/69
  2. Elakkiya, M., &Priyadharisini, M. J. (2024). Relationship between e-banking, customer satisfaction and customer loyalty. ShodhKosh Journal of Visual and Performing Arts. Retrieved from https://www.granthaalayahpublication.org/Arts-Journal/ShodhKosh/article/view/4950
  3. Jagadeesan, D., & Chinnadurai, P. (2024). Service quality of e-banking services and customer satisfaction. International Journal of Advanced Research and Review (IJARR). Retrieved from https://ijarr.org/index.php/ijarr/article/view/408
  4. Jashwant, S. (2024). Customer satisfaction in e-banking services: A comprehensive study on usability, accessibility, and security. International Education and Research Journal (IERJ). Retrieved from https://ierj.in/journal/index.php/ierj/article/view/3782
  5. Jain, V. K., Mittal, S., & Negi, N. (2023). Influence of e-banking on user’s satisfaction in India. Elementary Education Online, 20(3). Retrieved from https://ilkogretim-online.org/index.php/pub/article/view/2721
  6. Kaushik, B., & Chowdhary, M. (2023). Analyzing customer satisfaction with e-banking services: A study of banking customers of Indore District. International Journal of Economic Perspectives. Retrieved from https://ijeponline.com/index.php/journal/article/view/569
  7. Saraswati, S., & Singh, N. P. (2025). A study of e-banking services in public sector banks in India. KINERJA Journal, 28(1). Retrieved from https://ojs.uajy.ac.id/index.php/kinerja/article/view/7505
  8. Sutha, R. (2024). Customer’s satisfaction in banking services of Canara Bank in Tiruchirappalli District, Tamilnadu. ComFin Research Journal. Retrieved from https://www.shanlaxjournals.in/journals/index.php/commerce/article/view/7357
  9. Timilsina, P. (2025). Customer satisfaction towards e?banking service offered by Prabhu Bank Limited. Contemporary Research: An Interdisciplinary Academic Journal. Retrieved from https://www.nepjol.info/index.php/craiaj/article/view/60254Nepal Journals Online
  10. Sustainability Study Group. (2022). Performance of e?Banking and the mediating effect of customer satisfaction: A structural equation model approach. Sustainability, 14(12). Retrieved from https://www.mdpi.com/2071-1050/14/12/7224
  11. Khera, A., & Nayyar, S. (2025). The interplay of customer engagement and e?service quality in shaping e?banking loyalty. Journal of Informatics Education and Research. Retrieved from https://jier.org/index.php/journal/article/view/2647.

DOI:

Article DOI: 10.62823/JCECS/12.01.8537

DOI URL: https://doi.org/10.62823/JCECS/12.01.8537


Download Full Paper:

Download