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INTERNATIONAL JOURNAL OF ADVANCED RESEARCH IN COMMERCE, MANAGEMENT & SOCIAL SCIENCE (IJARCMSS) [ Vol. 9 | No. 2 (IV) | April - June, 2026 ]

Human Resource Management Practices in Service Industry: A Study with Reference to Healthcare Organizations in Bidar District

Dr. B. Vijaya & Mrs. Pushpa Kalyanappa

Human Resource Management (HRM) practices are critical in healthcare organisations because service quality, patient care and organisational effectiveness depend largely on the competence, motivation and satisfaction of employees. The present study examines HRM practices and their impact on overall employee satisfaction in selected public healthcare organisations of Bidar District, Karnataka. The study is based on primary data collected from 400 employees selected from a finite population of 1694 healthcare employees through a multistage proportionate stratified random sampling method. The major HRM dimensions considered for the study include recruitment and selection, training and development, performance appraisal, compensation and benefits, work environment and motivation, employee relations, and health, safety and welfare. Data were analysed using frequency analysis, descriptive statistics, Chi-square test, ANOVA, correlation and multiple regression. The results reveal that employees have a generally favourable perception towards HRM practices, with compensation and benefits recording the highest mean score (3.6093), followed by training and development (3.6010). Chi-square and ANOVA results show no significant difference in perception across staff categories. However, regression analysis indicates that HRM practices significantly influence overall satisfaction, explaining 53.8% of the variation in overall satisfaction. Work environment and motivation emerged as the strongest predictor of overall satisfaction. The study concludes that effective, transparent and employee-centred HRM practices are essential for improving employee satisfaction and strengthening public healthcare service delivery.

Vijaya, B. & Kalyanappa, P. (2026). Human Resource Management Practices in Service Industry: A Study with Reference to Healthcare Organizations in Bidar District. International Journal of Advanced Research in Commerce, Management & Social Science, 09(02(IV)), 190–197. https://doi.org/10.62823/IJARCMSS/9.2(IV).9404
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  6. District Health and Family Welfare Office, Bidar. (2023). Healthcare Institutional Profile Report. Bidar.

DOI:

Article DOI: 10.62823/IJARCMSS/9.2(IV).9404

DOI URL: https://doi.org/10.62823/IJARCMSS/9.2(IV).9404

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