ISO 9001:2015

INTERNATIONAL JOURNAL OF ADVANCED RESEARCH IN COMMERCE, MANAGEMENT & SOCIAL SCIENCE (IJARCMSS) [ Vol. 9 | No. 3 (III) | July - September, 2026 ]

Transforming Online Shopping in India Through Augmented Reality: A Consumer-Centric Analysis of Technology Adoption and Acceptance

Dr. Nisha

Online retail has expanded rapidly, but a basic weakness remains: shoppers often have to judge products without experiencing them in a realistic setting. Augmented Reality (AR) can narrow this experiential gap by allowing digital product representations to be viewed or manipulated within a consumer's own surroundings. This paper re-examines the author's doctoral data to evaluate AR as a consumer-oriented instrument of change in Indian online shopping. The analysis uses responses from 600 participants and concentrates on actual usage, acceptance, behavioural association and demographic variation. Sixty-eight per cent of respondents had used AR shopping features at least occasionally, while 42 per cent reported using them often or very often. AR usage was positively associated with reported changes in consumer behaviour (r = .399, p < .001). Adoption was substantially higher among urban respondents than rural respondents, while gender did not produce a significant difference in adoption. Age, however, was relevant to perceptions and to the way respondents assessed AR-related challenges and opportunities. The evidence indicates that AR can strengthen the experiential side of digital commerce, but wider transformation will depend on whether applications are useful, trustworthy, accessible and easy for diverse consumers to operate. The paper therefore interprets AR as a multidisciplinary retail innovation situated at the intersection of commerce, technology, marketing and consumer behaviour.

Nisha, N. (2026). Transforming Online Shopping in India Through Augmented Reality: A Consumer-Centric Analysis of Technology Adoption and Acceptance. International Journal of Advanced Research in Commerce, Management &Amp; Social Science, 09(03(III)), 157–164. https://doi.org/10.62823/ijarcmss/9.3(III).9464
  1. Alimamy, S., & Gnoth, J. (2022). I want it my way! The effect of perceptions of personalization through augmented reality and online shopping on customer intentions to co-create value. Computers in Human Behavior, 128, 107105.
  2. Billinghurst, M., Clark, A., & Lee, G. (2014). A survey of augmented reality. Foundations and Trends in Human-Computer Interaction, 8(2–3), 73–272.
  3. Chen, R., Perry, P., Boardman, R., & McCormick, H. (2022). Augmented reality in retail: A systematic review of research foci and future research agenda. International Journal of Retail & Distribution Management, 50, 498–518.
  4. Hilken, T., de Ruyter, K., Chylinski, M., Mahr, D., & Keeling, D. I. (2017). Augmenting the eye of the beholder: Exploring the strategic potential of augmented reality to enhance online service experiences. Journal of the Academy of Marketing Science, 45(5), 884–905.
  5. Javornik, A. (2016). Augmented reality: Research agenda for studying the impact of its media characteristics on consumer behaviour. Journal of Retailing and Consumer Services, 30, 252–261.
  6. Jayaswal, P., & Parida, B. (2023). The role of augmented reality in redefining e-tailing: A review and research agenda. Journal of Business Research, 160, 113765.
  7. Kowalczuk, P., Siepmann, C., & Adler, J. (2021). Cognitive, affective, and behavioral consumer responses to augmented reality in e-commerce: A comparative study. Journal of Business Research, 124, 357–373.
  8. Kumar, K. N., Chandra, S., Bharati, S., & Manava, S. (2016). Factors influencing adoption of augmented reality technology for e-commerce. Proceedings of the 20th Pacific Asia Conference on Information Systems.
  9. Qin, H., Osatuyi, B., & Xu, L. (2021). How mobile augmented reality applications affect continuous use and purchase intentions: A cognition-affect-conation perspective. Journal of Retailing and Consumer Services, 63, 102680.
  10. Rauschnabel, P. A., Felix, R., & Hinsch, C. (2019). Augmented reality marketing: How mobile AR-apps can improve brands through inspiration. Journal of Retailing and Consumer Services, 49, 43–53.
  11. Rauschnabel, P. A., Babin, B. J., tom Dieck, M. C., Krey, N., & Jung, T. (2022). What is augmented reality marketing? Its definition, complexity, and future. Journal of Business Research, 142, 1140–1150.
  12. Riar, M., Xi, N., Korbel, J. J., Zarnekow, R., & Hamari, J. (2022). Using augmented reality for shopping: A framework for AR-induced consumer behavior, literature review, and future agenda. Internet Research, 33, 242–279.
  13. Rogers, E. M. (1995). Diffusion of Innovations. Free Press.
  14. Smink, A. R., Frowijn, S., van Reijmersdal, E. A., van Noort, G., & Neijens, P. C. (2019). Try online before you buy: How does shopping with augmented reality affect brand responses and personal data disclosure. Electronic Commerce Research and Applications, 35, 100854.
  15. Tan, Y. C., Chandukala, S. R., & Reddy, S. K. (2022). Augmented reality in retail and its impact on sales. Journal of Marketing, 86, 48–66.
  16. Van Krevelen, D. W. F., & Poelman, R. (2010). A survey of augmented reality technologies, applications and limitations. International Journal of Virtual Reality, 9(2), 1–20.
  17. Wedel, M., Bigné, E., & Zhang, J. (2020). Virtual and augmented reality: Advancing research in consumer marketing. International Journal of Research in Marketing, 37, 443–465.
  18. Yim, M. Y. C., Chu, S. C., & Sauer, P. L. (2017). Is augmented reality technology an effective tool for e-commerce? An interactivity and vividness perspective. Journal of Interactive Marketing, 39, 89–103.

DOI:

Article DOI: 10.62823/ijarcmss/9.3(III).9464

DOI URL: https://doi.org/10.62823/ijarcmss/9.3(III).9464


Download Full Paper:

Download